Help and support

At Stevens & Sons Complete Property Solutions Ltd, we believe in open communication and complete transparency. Find answers below regarding our property maintenance, exterior cleaning, and decorating services across London.

Frequently asked questions

Everything you need to know about our rates, emergency visits, guarantees, and on-site requirements. If you cannot find what you are looking for, our friendly team is only a message away.

Do you work outside normal business hours?

Yes, we offer flexible maintenance services outside of normal business hours where required. We understand that some work needs to be carried out with minimal disruption, so we can arrange evenings, weekends and out-of-hours visits to suit your needs.

Do you provide abseiling and rope-access services?

Yes, we provide professional abseiling and rope-access services for safe and efficient access to difficult-to-reach areas. Our services are suitable for high-level maintenance, inspections, repairs, cleaning and other specialist works.

Do you offer one-off maintenance or ongoing contracts?

We offer both one-off maintenance services and ongoing maintenance contracts, depending on your needs. Whether you require a single replenish or regular planned maintenance, we can provide a flexible service tailored to your property and requirements.

What areas do you cover?

We provide maintenance services across London and the surrounding areas. If you’re unsure whether we cover your location, please get in touch with us. Depending on the job and circumstances, we may be able to accommodate areas outside our usual service range.

Are there any additional call-out or labour charges?

Additional call-out, labour or time-based charges may apply depending on the nature, location and duration of the job. Any applicable charges will be discussed and clearly confirmed with you before work begins, ensuring you are aware of the costs involved and there are no unexpected charges.

How do I request a quote?

To request a quote, simply visit our Contact page and get in touch with our team. Provide a few details about the work required, and we’ll arrange to review the job and provide a clear, final price based on the work involved.

Do you provide plumbing and electrical services?

Yes, while plumbing and electrical work are not part of our usual services, we work with trusted subcontractors who can carry out these works on our behalf. We aim to provide a reliable and cost-effective service, with competitive prices for our customers. For more information or to discuss your requirements, please get in touch with our team.

How much do your maintenance services cost?

Our maintenance service costs vary depending on the type, size and requirements of each job. We provide a tailored price after reviewing the work required, with the final cost confirmed with you before any work begins. For an accurate quote, please get in touch through our Contact page.

Who do I contact if I am not happy with the service provided?

If you are not completely satisfied with the service provided, please contact us directly through our Contact page. We take all feedback seriously and will work with you to understand your concerns and resolve any issues as quickly and fairly as possible.

Ready to transform your property?

From window cleaning and pressure washing to painting, wallpapering, and ongoing maintenance contracts, our fully insured team is here to help across London.